I ordered a suit from Indochino today.   I originally came across their website through a news article on their company.

I visited their website and their prices for a custom made suit were very reasonable.  They also provided for virtually every customization or mix and match of style elements you could want.

The Indochino website provides instructions on how to make the measurements necessary for a suit.   However, after looking at what was involved I was certain I would mess up one or more of the measurements.  At this point I decided I wouldn’t order from the website.

By chance, I noticed on their website that they had a local “Traveling Tailor” store coming to Ottawa for a few days in April where they would do all the measurements.  I took advantage of that service today and it took about an hour to walk through the style selection, measurements and payment.

The Traveling Tailor operation had a very strong customer processing workflow in place, the store was well laid-out and they were well-staffed.  It was a very pleasant and efficient shopping experience.

Indochino is a well-funded VC-backed start-up based in Vancouver.  The Indochino business model relies heavily on automated machine cutting of fabrics and China-based labour for assembly.  The finished suit is shipped by FedEx within 21 days.  They offer every guarantee of satisfaction one could expect.

In three weeks I will see how well Indochino works.    Some survey results from other Indochino customers is available in this blog posting from January 2012.

We’ll see!


Update – June 9 – my order has not arrived.   So much for their 21 days promise!  Now I have to chase them to get my suit or a refund.  Their website has a big warning about a heavy backlog of emails… that does not bode well.   I’ve come across other postings of people complaining of orders not arriving and unresponsive customer service.



The Top Entrepreneur Organizations in Ottawa

If  you are an entrepreneur in the Ottawa region working on launching or growing your start-up, the following organizations have the most to offer:

  • The Ottawa Network – Networking events – connect with like-minded entrepreneurs and suppliers – membership fee (negligible) and per-event fees (negligible)
  • TiE – Educational and networking events focused on wealth creation – membership fee and per-event fees
  • Lead to Win – Education and support in growing your company (introductions, advice) – all free
  • CLD – Support in growing your company (grants, loans)
  • IRAP – Support in growing your company (grants, advice, introductions)
  • The Code Factory – Incubator space (inexpensive) and networking events/workshops (usually free)


Here is a recent call for participants from Dr Tony Bailetti for the 3rd session of the Lead to Win program which starts on July 28th – please spread the word!


If you are serious about starting a profitable technology business in Canada’s Capital region, we invite you to apply to the next session of the Lead to Win program.

The Lead to Win program is free to qualified applicants – no strings attached, no small print, no surprises.  Individuals from 37 organizations are investing to make Lead to Win participants successful for the benefit of the individual and our community.

Details on the program, including past success and testimonials from participants are available at    If you need additional information over what is at, please contact:

Spaces in the Lead to Win program are limited – so prospective participants are encouraged to apply as soon as possible.

Application instructions are available online at

If you know of  others who may benefit from Lead to Win, please forward this email to them – help get the word out!


Tony Bailetti
Lead to Win Program

A Cool Technology – “Sensitive Object”

This new technology from Sensitive Object presents some interesting potential for new applications.

Their technology can turn almost any object into a touch-sensitive interface!